سياسة الاستبدال والإسترجاع

Store policy Peace, mercy, and blessings of الله be upon you We are very happy with you and we are keen in the details of الورق to serve you in a distinguished way, and that the order reaches you in the best condition, and to achieve that we ask you to read the order, cancellation, and product replacement policies shown below before the purchase process: Carefully write correct data (your address, city, neighborhood, street, and mobile number) because after completing the order, you cannot change the entered data. You can cancel the order and recover the amount if your order is in the status of (Pending review) and this excludes cases of incomplete orders due to circumstances beyond the store’s control such as technical faults in payment processes and inability to refund the amount. In case of a fault, you will be notified and your response will be awaited within 24 hours. If we do not receive any response from you, the order will be approved. Important note (in case of payment via تابي or تمارا): Your order cannot be canceled after completing the payment process. Order cannot be canceled or refunded if the order is in the status of (In progress), (Working on the order), (Completed), (Being prepared), (Being delivered), or (Shipped) because the invoice has been printed, the order prepared, or shipped. Therefore, please ensure your order before payment. If the payment method is bank transfer, please confirm the bank transfer within 48 hours of sending the order. ورق details are not responsible for the depletion of some products in case of delayed payment. We cannot modify the order (delete a product) when paying via Apple Pay, Visa, مدى, تابي, or تمارا, so no changes can be made after payment is completed. If a mistake in the order is confirmed after receipt, we will take the appropriate action to correct it and bear the costs, provided that the product is not opened, wrapped, or used in any way within 24 hours of receipt. If the product is intact and the customer requests its return, the amount can be refunded only after the order is shipped and received by us, and the item is in the same condition as when purchased. The customer has used it in any way. In case of returning a sound shipment or if the shipment has not been received (within the period specified by the shipping company), the buyer bears the cost of returning the shipment (cost of a new shipment) and deducts the shipping fee + administrative fee of 15 + payment fees, and the shipment is handed over to the agreed shipping company. The process should not exceed 48 hours, and if the period is exceeded, we apologize for replacing or returning it. If the customer chooses a shipping company that does not provide home delivery and refuses to receive the shipment from the shipping company's location, the store is not responsible for neglect in receiving shipments, and the buyer bears the cost of returning the shipment (cost of a new shipment), deducts the shipping fee + administrative fee of 15 + payment fees, and the remaining amount after deduction is transferred to the buyer’s wallet in the store for future purchases and cannot be refunded in cash. Returns are accepted within 24 hours of receiving the order, or exchanges are available once within 48 hours of receiving the order. No product that has been opened or used without a manufacturing defect can be returned or exchanged. Upon agreement, الورق will refund the paid amount to the same card or bank account used during payment, and bank transfers will be coordinated with the customer to request an Al Rajhi Bank account or any other account for refunds within Saudi Arabia. The refund process takes between 7 to 15 working days. Cash on delivery fees are non-refundable. Digital products such as courses, booklets, cards, electronic codes, and customized products like cut papers, printed items, and vinyl as per customer request are non-refundable to ensure benefit upon purchase. ورق disclaims responsibility for any shipment returned to us due to customer’s failure to respond to calls from the representative or shipping companies, or any shipment not received by its owner within the specified period of 5 days from the shipping company. If the customer wishes to resend the order, they must pay the shipping cost again. ورق disclaims responsibility for any delays in shipping and delivery caused by shipping companies, as we do our best to process orders promptly, and we cannot control external conditions related to shipping companies and delivery agents. If you encounter any shipping issues, please contact customer service immediately within 5 days of shipment to resolve the problem before the item is returned to the store. Consumers do not have the right to directly respond or exchange under the following circumstances: • If the consumer was aware of the defect or fault in the item at the time of purchase and proved it in the invoice. • If the item or goods change their nature, properties, packaging, or wrapping without being exchanged or returned, such as damage or impossibility of returning to its original state at purchase, unless the reason for return or exchange is due to manufacturing defects or if the goods differ from what was agreed upon due to fraud in specifications or components. We reserve the right to modify, change, delete, or add to prices, policies, terms, and conditions of the website without prior notice, and the customer is responsible for periodically reviewing prices, policies, and terms. Thank you for your trust.